Day 1 – Thursday
9:00 – 9:45
Introduction – All Team
Report Room
Facilitator: Dr. Joseph Clarino
Setting expectations for the weekend.
9:45- 10:15
New Patient Flow – All Team
Hussle House
Dr. Joseph Esposito and Dr. Joseph Clarino
Hand off from team (Associate doing exam, Team member doing exam) or the doctor going straight in exam room. During this training you will role play the transition from tour to soap note. Although it appears to be small step it is a critical part of a new patient experience.
10:15 – 10:30 BREAK
10:30- 12:00
Initial Consultation – Doctors
Roleplay Initial Consult and Spinal Analysis
Hussle House
Dr. Joseph Esposito and Dr. Joseph Clarino
During this training you will be focusing on making a strong connection with your patient. They must feel you understand their problem and you can help. The Alignlife 10 Point process is critical to success.
Session 1 of 2
Office Tour – CAs
Report Room
Dr. Cristina Esposito
Learn how to give a quick, yet effective tour of your office to share your mission and make the patient feel at home.
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12:00 – 1:00 Lunch
1:15 – 2:15
Top 7 Reason Patients Drop Out of Care – All Team
Hussle House
Facilitator: Dr. Joseph Clarino Session 1 of 1
During this session we will uncover the Top 7 reasons patients drop out of care.
2:15 – 3:45
Group Report (R2) Role Play – Doctors – Roll Play Group Report
Hussle House
Facilitator: Dr. Joseph Esposito 17. Session 1 of 2
During this session you will get right to business and do the report live. Depending on the size of the group you may break up into smaller groups with the goal of having more time to present. This is NOT a session where we talk about the Group Report or talk about what we are going to say. It is live. Be prepared in order to get the most out of the session.
15-20 Mins Example Explanation – Break Outs – 45 mins 2 groups
Initial Visit – Overview/Role Play – CA’s
Report Room (2:15 – 3:00)
Facilitator: Dr. Cristina Esposito 01.
During this session you will role play the entire flow from Day Zero to Day One from doing insurance verification, greeting the patient, doing right up to the office tour.
Day 2 – Overview /Role Play – CA’s
Report Room (3:00 – 3:45)
Facilitator: Dr. Cristina Esposito
We will begin by reviewing the preparation of the care plan itself by laying it out and doing the calculations. During this session you will do live role playing on setting up the Group Report, routing patients to rooms, completing checkout on Day Two and completing the administrative process of Day Three.
3:45 – 4:00 BREAK
4:00 – 5:00
Progress Examinations / Reports – Doctors
Hussle House
Facilitator: Dr. Joseph Clarino
The Four Scenarios / Ten Step Process
During this session you will role play the review of the Progress Exam Questionnaire, the Progress Examination and the Progress Report. During the Progress Report you will pick a card of a patient scenario and use the ten step progress report educational process. This will help you bring more confidence and efficiency to your Progress Reports while increasing compliance.
Progress Exam/Progress Report – CA’s
Facilitator: Dr. Cristina Esposito
What is your role in Patient Retention? Driving the patient flow to ensure they are given the feedback they deserve and opportunity to continue their to enjoy optimal wellness.
5:00 – 5:45
Patient Education Process (PEP) – All Team
Report Room
Facilitator: Dr. Joseph Clarino Session 1 of 2
The Patient Education Process consist of “micro-education” about chiropractic and natural health. The Dirty Dozen are twelve communication points about health that follow the teaching at the Better Results Faster Workshop. You will take three laps through the Dirty Dozen during the Initial Intensive phase of care (the first four months of care).
Day 2 – Friday
9:00 – 9:30
Takeaways and Shares – Welcome Students
All Team Hussle House
Facilitator: Dr. Joseph Esposito
9:30 – 10:45
Post Group Report (R2) Knee to Knee – Docs
Hussle House
Facilitator: Dr. Joseph Esposito 17 Session 1 of 2
During this session you will get right to business and do the knee to knee report. Tie all the pieces of Day 1 and ROF Group together. Letting the patient make the correct health care choice.
Day 3 POC Follow Up Overview/Role Play – CA
Facilitator: Dr. Cristina Esposito 13. Session 1 of 2
During this session you will role play the administrative process of Day Three before the patients go back to get adjusted. Keep your communication refined, on purpose and inspirational.
10:45 – 11:00 BREAK
11:00 – 12:30
Examination Day 1 – Docs
Report Room
Facilitator: Dr. Joseph Clarino
During this you will complete the new patient exam discussing subluxation and transitioning into X rays and scheduling ROF with significant other.
Mastering Cash Flow – CAs
Facilitator: Dr. Cristina Esposito
Master your role in patient collections and managing insurance payments to reduce your Accounts Receivable and help drive clinic growth.
12:30 – 1:30 Lunch On Your Own
1:30 – 3:00
Group Report Role Play – Doctors
Hussle House –
Dr. Joseph Esposito Session 2 of 2
During this session you will get right to business and do the report live. Depending on the size of the group you may break up into smaller groups with the goal of having more time to present. This is NOT a session where we talk about the Group Report or talk about what we are going to say. It is live. Be prepared in order to get the most out of the session.
Patient Management – CA
Facilitator: Dr. Cristina Esposito
Master the process of patient compliance with the recall and dismissal process. Learn the proper way to drive the patient experience from start to finish.
3:00 – 4:30
ABC’S of Care Always Be Closing – All Team
Hussle House
Facilitator: Dr. Joseph Clarino
During this session we will be discussing all the lost opportunities to capture lost referrals, lost income, opportunity for talks, supplement sales,
and turning believers into understanders
Students in Report Room
Facilitator: Dr. Joe Esposito
Uncover the unknowns of practice. During this session students will have the chance to understanding all the aspects of practice that are needed to be successful. Then an open Q and A.
4:30 – 5:30
Patient Education Process (PEP) – All Team
Report Room
Facilitator: Dr. Joseph Clarino Session 2 of 2
The Patient Education Process consist of “micro-education” about chiropractic and natural health. The Dirty Dozen are twelve communication points about health that follow the teaching at the Better Results Faster Workshop. You will take three laps through the Dirty Dozen during the Initial Intensive phase of care (the first four months of care).
5:30 – 7:30 Break Dinner
7:30 Philosophy Night
Day 3 – Saturday
9:00 – 9:15
Shares and Breakthroughs – All Team
Hussle Room
Facilitator: Dr. Joseph Esposito
9:15 – 10:15
Consultation – Doctors
Hussle House
Dr. Joseph Esposito and Dr. Joseph Clarino
During this training you will be focusing on making a strong connection with your patient. They must feel you understand their problem and you can help. The Alignlife 10 Point process is critical to success.
Session 2 of 2
Nutrition of the Month – CAs
Report Room
Facilitator: Dr. Cristina Esposito .06
Understanding your role to assist the doctor in the implementation of nutrition. Make general recommendations for Nutrient of the Month Products and drive recurring sales. Other tasks include inventory management, making nutritional orders, managing your office nutrition display, helping make automatic reorders and much more……
10:15 – 10:30 BREAK
10:30 – 11:30
Review of Care – All Team
Hussle House
Facilitator: Dr. Joseph Clarino
Gain clarity on the Review of Care process which includes the conversion from Initial Intensive Care to Corrective Care (R4), Corrective Care to Protective Care (Wellness or Maintenance) (R5) and from Protective Care to the continuation of Protective Care (Wellness to Maintenance or Maintenance to Maintenance) (R6). The report numbers R4, R5 and R6 will help to clarify where the patient is on their journey into Lifetime Chiropractic Family Care.
11:30 – 12:30
Care Plan Calculations and Presentation – All Team
Report Room
Facilitator: Dr. Cristina Esposito
Spend time with your team calculating care plans using AlignLife insurance verification form, care plan calculator and care plan form. You will review insurance verification and a care plan calculation and put together a care plan. We will be roll playing on giving a carepan.
12:30 – 1:30
Lunch/Work Sponsored By Alignlife
This will be a work session so we can be done earlier in the day
Training Through Stats – Elective – All team
Hussle House
Facilitator: Dr. Joseph Clarino
During this session you will review office stats and gaps and how to translate that into an office training.
1:30 – 1:45 BREAK
1:45 – 2:45
Progress Exam / Report Communication – Doctors
Hussle House
Facilitator: Dr. Joseph Clarino Session 2 of 2
Follow up on Thursday’s training on Progress Exam and Progress Report. Dive right into role playing the examination and the progress report. Work with a partner to get through all four patient scenarios during this session.
Day 3 POC Follow Up and Role Play – CA (Guide for Maximum Results)- Session 2 of 2
Front Office
Facilitator: Dr. Cristina Esposito 13.
During this session you will role play the administrative process of Day Three before the patients go back to get adjusted. Keep your communication refined, on purpose and inspirational.
2:45 – 3:45
ROF/POC Communication Mastery – Doctors
Report Room
Facilitator: Dr. Joseph Esposito Session 3 of 3
Review Office Tour – CAs
Adjustaturium
Facilitator: Dr. C. Esposito
3:45 – 4:45
Building a Training Culture – Closing Statements
All Team – Hussle House
Facilitator: Dr. Joseph Clarino/Dr. Joseph Esposito