Remote Scheduling Specialist – Georgia, South Carolina, North Carolina, Illinois

AlignLife is seeking an energetic, amiable and empathetic professional to join our team of schedulers. The Scheduler is motivated to manage leads who show interest in a natural approach to managing their health concerns.  Successful candidates will manage outbound and inbound communication with people interested in an opportunity for a natural approach to health. Representatives must be able to deliver clear, concise communication in order to build and maintain an empathetic connection.

Skills and Additional Requirements

A background in the chiropractic and natural health care arena is desirable, previous call center experience is a plus. Additionally, this individual must possess the following:

  • A natural desire to sell services they believe in with passion and conviction
  • A passion for building a tribe, engaging people for the betterment of their lives and making a lasting impact to the local communities our franchisees serve
  • Excellent phone and verbal communication skills along with active listening to form an empathetic connection with the contacts interested in our services
  • Excellent interpersonal skills required to successfully develop internal and external relationships on a variety of levels
  • Ability to maintain a high degree of professionalism in all communication with all customers, managers, and unit-level employees
  • Excellent attention to detail and organizational skills
  • Reliability and self manageability to thrive in a remote working environment
  • Strong computer skills, AlignLife is a Google application based company
  • A basic understanding of ECommerce or Digital Marketing philosophies
  • A quiet work environment will be required to ensure no interruptions during work hours
  • High Speed Internet
  • Reliable Computer
  • Bilingual/Biliterate in Spanish and English is preferable

Specific Responsibilities

  • Convert contacts obtained from advertising opportunities to schedule initial appointments with the appropriate clinic based on Cluster Booking principles
  • Monitor franchise website chat to drive New Patient scheduling
  • Document all calls and other contact attempts
  • Keep records of all conversations in our call center database
  • Meet personal/team qualitative and quantitative targets
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on service, product or company policy changes
  • Maintain HIPAA certification (we provide)
  • Handle incoming call overflow from offices
  • Handle off hours calls from offices
  • Respond to reviews on behalf of AlignLife Clinics
  • Assist in maintaining clinic business listings
To apply for this job email your details to hr@alignlife.com

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